Terms & conditions

Our standard rental period is 3 days:

• Day 1 — Pick-up / meet-up
• Day 2 — Wear / event
• Day 3 — Return

Your reservation holds the selected dates. Once payment is confirmed, we will message you to agree on pick-up and return times.

Late returns

Please return the outfit on or before the agreed return date and time. A late fee equal to 20% of the rental price per day is charged for overdue rentals.

If you anticipate any delay, please inform us as soon as possible. Late returns may affect the next client’s reservation, so we kindly ask everyone to observe their agreed schedule.

We accept payment through GCash or bank transfer.

A 50% downpayment is required to hold an outfit. It is calculated from the rental price and refundable security deposit shown in your reservation summary. Once payment has been received and the reservation has been confirmed, the outfit will be blocked from availability for your selected dates.

The remaining balance must be fully settled before the outfit is released. An outfit is not considered reserved without payment.

Each rental has a refundable security deposit. Its item-specific amount is shown in your reservation summary and is included when we calculate the 50% downpayment.

The security deposit will be released within 3 working days after the outfit and all its inclusions have been returned and inspected, provided everything is complete and in good condition. This includes, when applicable:

• Outfit
• Hanger
• Garment bag
• Belts, straps, ribbons, or detachable pieces
• Accessories
• Any other items provided upon release

Damage & additional charges

The security deposit may be partially or fully deducted for:

• Damage beyond normal wear
• Tears, holes, broken zippers, or damaged fastenings
• Excessive or difficult-to-remove stains
• Burns or heat damage
• Unauthorized alterations or repairs
• Missing accessories or inclusions
• Damage requiring professional repair or specialized cleaning

If the cost of repair, specialized cleaning, replacement, or other damage exceeds the security deposit, the client will be responsible for paying the remaining amount.

Lost or irreparably damaged outfit

If an outfit is lost, not returned, or damaged beyond reasonable repair, the client will be responsible for its replacement value, less any applicable amount already covered by the security deposit.

Standard cleaning after normal use is already included in your rental fee.

Please do not wash, dry-clean, iron, steam, bleach, or attempt to remove stains yourself. All outfits are prepared and ready to wear upon release.

After your event, simply return the outfit as is and allow Shanelle Clothing Rentals to handle the cleaning. If an outfit is returned with excessive staining that requires specialized cleaning, the actual additional cleaning cost may be deducted from the security deposit.

Rental outfits are received and returned through pick-up only.

Clients may personally pick up and return the outfit at our designated location at the agreed date and time.

No third-party courier service is allowed. Rental outfits cannot be sent or returned through third-party courier services. This is to ensure that each outfit is properly handed over, received, and inspected.

The client must ensure that the outfit is collected and returned within the agreed rental period.

Please carefully review the size and actual measurements provided for each outfit before making your reservation. We will provide available measurements such as:

• Bust
• Waist
• Hips
• Length

Please note that actual fit may vary depending on body shape, proportions, fabric, and garment design. It is the client’s responsibility to determine whether the provided measurements are suitable before confirming the reservation.

A change of mind or an issue regarding size, fit, style, or personal preference after reservation does not automatically qualify for a refund. When available, clients may arrange a fitting before confirming their rental.

Please treat every Shanelle piece with care. Clients must not:

• Wash or dry-clean the outfit
• Iron or steam the outfit
• Cut, sew, repair, or alter the outfit
• Use permanent fabric tape, glue, or other materials that may damage the garment
• Remove, modify, or replace accessories or detachable parts
• Lend, sublease, or rent the outfit to another person
• Perform any unauthorized modification to the garment

Any unauthorized alteration or modification that affects the condition of the outfit may be considered damage.

If you accidentally stain or damage an outfit, please inform us immediately rather than attempting to repair or clean it yourself. Accidents can happen — we simply ask that you communicate with us so the item can be handled properly.

Every outfit will be inspected before release and again upon return. The condition of the outfit and its inclusions may be photographed or documented before release and upon return for inspection and record purposes.

Normal signs of careful use will not automatically result in a deduction from the security deposit. Charges will only apply when additional cleaning, repair, replacement, or restoration is reasonably required due to the condition in which the item was returned.

The 50% reservation / down payment is non-refundable once the booking has been confirmed. This is because the selected outfit is reserved exclusively for your requested date and will no longer be offered to other clients for the same rental period.

Any request to change the rental date will be subject to availability and approval by Shanelle Clothing Rentals. A change of date is not guaranteed.

If the client fails to claim the outfit on the agreed date without prior notice, the booking may be considered a no-show. The reservation / down payment will be forfeited and non-refundable.

If you encounter an emergency or unexpected situation, please contact us as soon as possible.

Although we do our best to ensure every reserved outfit is available as scheduled, unexpected situations may occasionally occur — for example, damage or late return by a previous renter.

If Shanelle Clothing Rentals is unable to provide your reserved outfit due to circumstances on our end, you may choose:

• Another available outfit of comparable rental value; or
• A full refund of the amount paid for the affected reservation.

If you choose a replacement outfit with a higher rental price, the applicable price difference may be charged.

The person who makes the reservation is responsible for the rented outfit and all its inclusions from the time it is released until it is successfully returned and received by Shanelle Clothing Rentals.

Please ensure that all accessories, detachable pieces, hangers, garment bags, and other provided items are returned together with the outfit.

By paying the downpayment and confirming your reservation with Shanelle Clothing Rentals, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Confirmation of your reservation serves as your acceptance of these policies.